The followings are many of the compiled frequently asked questions with their answers. Please select the appropriate category from the links in the bottom-right section of the page.
You have multiple ordering options. You can place orders via phone, fax, e-mail or EDI.
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We send Order Confirmations upon entry of the order. If we received your order after the 2:00 p.m. CST cut-off, the confirmation may arrive the next business day. You can also access your order information and status from MyRemelOnlineSM.
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If you would like to use EDI contact our EDI Department at 800-255-6730 Ext. 4213 and we will assist you in establishing an EDI account.
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Orders received Monday through Thursday before 2:00 p.m.(customer time) will ship on the day they are received. Some orders take longer to process, so please place orders as early as possible. Remel makes every effort to communicate product availability issues at the time of order.
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Yes. Simply mail or fax in your standing order request for it to be processed.
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You can make a change to your standing order with 10 days advanced notice.
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Remel accepts MasterCard, Visa and American Express. Please notify the Remel Customer Service Representative when you are placing your order.
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An additional handling fee will be charged for shipments requiring special instructions, such as expedited or Saturday delivery and freight collect shipments.
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To return a product for any reason, you must call Remel Customer Service at 800-255-6730 and obtain a Return Authorization number. Requests for returns must be made on the day of product receipt. The Return Authorization number must accompany the returned products. Perishable or temperature sensitive products cannot be returned for any reason other than a documented performance issue. These items include, but are not limited to:
- Animal Blood
- Diagnostic & Direct Specimen Tests
- Prepared Culture Media
- Quality Control Organisms
- Reagents
- Susceptibility & Differentiation Disks
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MyRemelOnlineSM is the name of our online support area. As a registered user, you can track your current order, view your order history, and obtain IFU documents, MSDS, CLSI Lab Procedures, or Certificates of Quality online 24/7. You can also find answers to frequently asked questions and more.
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Go to the Support page on www.remel.com and click on Sign Up. From here you can register for a MyRemelOnlineSM secure password by providing a valid business e-mail address and your Ship-To Account Number.
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Go to Forgot Your Password? And follow the instructions. Your password will be sent to your registered e-mail address, typically within 1 business day.
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We are not able to accommodate requests to change passwords at this time.
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If login information is entered incorrectly more than three times, the system automatically locks the account to prevent unauthorized access. To unlock your account, go to the Trouble Logging In? link on the Login page and follow the instructions to reset your login. Login hints:
- Make sure the CAPS lock is not on.
- Double check the spelling of your e-mail address and password.
- Use the cut and paste feature on your computer to avoid errors that may occur during retyping.
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A 'No Data Found' message may indicate that the document is not available online. You can contact Remel Technical Service at 800-441-3641or click here to submit your document request online. Please have the appropriate product and contact information ready.
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- Invalid information:
The system did not recognize the information you provided (i.e. account number, incorrect information, etc.), or there was missing information (i.e. contact information). Please double check your entries and re-submit a Registration Request. - Personal e-mail address:
Our registration policy strictly prohibits us from granting access to customers providing personal email addresses (ie. Yahoo, AOL, Gmail..etc.). Please re-submit a Registration Request using a valid business e-mail address that contains the name of your organization. - Service not available:
This service is not yet expanded to accommodate Distributors, International customers and Multiple Ship To locations. Contact customer service for order information. For document requests, click here to submit your document request online, or contact technical service for assistance. Our customer support representatives will be happy to assist you with your order and/or documentation needs.
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Go to Support page and sign up for MyRemelOnlineSM. As a registered user, you can obtain IFU documents, CLSI Lab Procedures, and/or track your current order and view your order history online 24/7. CLSI and IFU and MSDS documents require a product number. If you still can’t find what you are looking for you may also contact Technical Service at (800) 447-3641.
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Go to Support and click on the MSDS or Certificate of Quality links. Access to these documents does not require a password. Requests for Certificates of Quality require a valid Lot number. MSDS document requests require a product number.
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The lot number can be found on the product itself, on the product packaging, or your packing slip.
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The product numbers can be found on the product packaging or by searching the catalog online. To get the best results, use a specific word in your search. If your search does not provide the results you are looking for, check the spelling of your search term/repeat the search with an alternative word.
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200 plates & > $500
200 tubes & > $500
50 bottles & > $500
DCM – 5 kilo & > $500
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If all components are in stock, it takes approximately 5-6 weeks from receipt of order.
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BACTi™ DISKS are lyophilized mixtures of charcoal, gelatin, and microorganisms in a stable format disk. CULTI-LOOPS® are ready to use, disposable inoculating loops containing stabilized, preserved, viable microorganisms.
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M4 contains vancomycin, amphotericin B, and colistin and is suitable for transport of viruses, chlamydiae, Mycoplasma and Ureaplasma.
The M4RT contains gentamicin and amphotericin B and is only suitable for transport of viruses and chlamydiae.
M5 is similar to the M4, but it does not contain gelatin. M5 is suitable for transport of viruses, chlamydiae, Mycoplasma and Ureaplasma.
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No. Remel susceptibility disk cartridges must be used in Remel disk dispensers only.
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The controls require refrigeration and expire three months from manufacture while the kit is stored at room temperature and has a longer shelf-life.
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