Part of Thermo Fisher Scientific

Remel is a world-class microbiology brand. As a trusted supplier of a broad range of high quality media and diagnostic products used in clinical, industrial, research, and academic laboratories, and backed by a team of service experts, we are dedicated to microbiology.

Not sure where to go?

For product support, please contact Technical Service. Contact Customer Service to place an order or inquire about order status.

Frequently Asked Questions

The followings are many of the compiled frequently asked questions with their answers. Please select the appropriate category from the links in the bottom-right section of the page.

How can I place an order with Remel?

You have multiple ordering options. You can place orders via phone (800-255-6730, option 1), fax (800-621-8251), e-mail, or EDI.

How will I know if you received my fax?

We send Order Confirmations upon entry of the order. If we received your order after the 2:00 p.m. CST cut-off, the confirmation may arrive the next business day. You can also access your order information and status from MyRemelOnlineSM.

I have EDI capability. Can I go on your EDI system?

If you would like to use EDI contact our EDI Department at 800-255-6730 Ext. 4022 and we will assist you in establishing an EDI account.

Can you tell me when my order will ship?

Orders received Monday through Thursday before 2:00 p.m.(customer time) will ship on the day they are received. Some orders take longer to process, so please place orders as early as possible. Remel makes every effort to communicate product availability issues at the time of order.

Can I set up a "standing order" with your company?

Yes. Simply mail or fax in your standing order request for it to be processed.

Can I make a change to my standing order?

Yes. Please submit requests to change your standing order to Customer Service with 10 days advance notice. You will be notified if your request cannot fulfilled.

Can I use my credit card to pay for this order?

Remel accepts MasterCard, Visa and American Express. Please notify the Remel Customer Service Representative when you are placing your order.

When do special handling charges apply?

An additional handling fee will be charged for shipments requiring special instructions, such as expedited or Saturday delivery and freight collect shipments.

How do I set up a new account with Remel?

Print the New Account Application from MyRemelOnlineSM. Complete the form in its entirety and fax it to 800-447-5761.

How do I return a product?

To return a product for any reason, you must call Remel Customer Service at 800-255-6730 and obtain a Return Authorization number. Requests for returns must be made on the day of product receipt. The Return Authorization number must accompany the returned products. Perishable or temperature sensitive products cannot be returned for any reason other than a documented performance issue. These items include, but are not limited to:

  • Animal Blood
  • Diagnostic & Direct Specimen Tests
  • Prepared Culture Media
  • Quality Control Organisms
  • Reagents
  • Susceptibility & Differentiation Disks

Why do I need an Iodine Password to order Iodine Products?

Most Iodine products fall into a protected class of items (List 1 chemicals) that is regulated by the Drug Enforcement Administration (DEA) under the Controlled Substances Act. We are required by the DEA to receive Proof of Identity from any purchaser of List 1 chemicals. We do this by assigning an Iodine Password to every buyer of Iodine products. The Iodine Password is person-specific for verification purposes and can not be shared.

How do I update my email, phone, or fax number on my Iodine Registration?

You can keep your Iodine password information current by submitting a new email address, phone number, or fax number to us via the Iodine Registration Update form. Each change must be submitted and validated separately.

What plan does Remel have in place to ensure that product manufacturing and distribution will not be interrupted during a flu pandemic?

Remal has a comprehensive Business Continuity plan that will go into effect as needed in the case of a flu pandemic. We are committed to doing everything possible to provide our customers with quality products, on-time delivery, and superior service, even under the most extreme circumstances.

What Green initiatives are in place in the facilities that manufacture and support Remel products?

We believe in the responsible use of natural resources and strive for continuous improvement in our efforts to help the environment. Every day we make new strides in sustainability to reduce, reuse, and recycle. We invest in new technology and equipment, apply energy-efficient tools and techniques in our operations, and encourage our employees to live and work in an evironmentally friendly way. Learn More.

What is MyRemelOnlineSM

MyRemelOnlineSM is the name of our 24/7 online support area. As a registered user, you can track your current order and view your order history. It is also a gateway to our technical documents such as IFUs, Material Safety Data Sheets, CLSI Lab Procedures, and Certificates of Quality. No login is required to obtain documents.

How can I register for MyRemelOnlineSM?

Go to the Support page on and click on Sign Up. From here you can register for a MyRemelOnlineSM secure password by providing a valid business e-mail address and your Ship-To Account Number.

I forgot my password to MyRemelOnlineSM. What should I do?

Go to Forgot Your Password? And follow the instructions. Your password will be sent to your registered e-mail address, typically within 1 business day.

Can I change my password for MyRemelOnlineSM?

We are not able to accommodate requests to change passwords at this time.

Why is my account locked when trying to login to MyRemelOnlineSM?

If login information is entered incorrectly more than three times, the system automatically locks the account to prevent unauthorized access. To unlock your account, go to the Trouble Logging In? link on the Login page and follow the instructions to reset your login. Login hints:

  1. Make sure the CAPS lock is not on.
  2. Double check the spelling of your e-mail address and password.
  3. Use the cut and paste feature on your computer to avoid errors that may occur during retyping.

Why do I get a 'No data found' error when searching for a document?

A 'No Data Found' message may indicate that the document is not available online. You can contact Remel Technical Service at 800-255-6730, option 2 or click here to submit your document request online. Please have the appropriate product and contact information ready.

Why was my MyRemelOnlineSM registration request returned unprocessed?

  1. Invalid information:
    The system did not recognize the information you provided (i.e. account number, incorrect information, etc.), or there was missing information (i.e. contact information). Please double check your entries and re-submit a Registration Request.
  2. Personal e-mail address:
    Our registration policy strictly prohibits us from granting access to customers providing personal email addresses (ie. Yahoo, AOL, Gmail..etc.). Please re-submit a Registration Request using a valid business e-mail address that contains the name of your organization.
  3. Service not available:
    This service is not yet expanded to accommodate Distributors, International customers and Multiple Ship To locations. Contact customer service for order information. For document requests, click here to submit your document request online, or contact technical service for assistance. Our customer support representatives will be happy to assist you with your order and/or documentation needs.

How can I receive an IFU or CLSI Lab Procedure for a product?

From the Home page or the Support page, click on the link for the type of document you are looking for. Access to these documents does not require a password. CLSI and IFU documents require a product number (eg. R24600). If you can’t find what you are looking for you may use our online Document Request Form or contact Technical Service at (800) 447-3641.

How can I obtain an MSDS or Certificate of Quality document?

From the Home page or the Support page, click on the link for the type of document you are looking for. Access to these documents does not require a password. Requests for Certificates of Quality require a valid Lot number. MSDS document requests require a product number. If you can’t find what you are looking for you may use our online Document Request Form or contact Technical Service at (800) 447-3641.

Can I have MSDS documents sent directly to me with my orders?

Yes. Beginning September 2008, we have a system that will automatically fax or email MSDS (Material Safety Data Sheet) documents directly to you with new orders and on a routine basis. We understand these documents are critical to your organization and we want to be sure to make the process of obtaining them as timley and as simple as possible. To register to receive MSDS documents via our automated system, click here.

How do I find the Lot number of a product?

The Lot number can be found on the product itself, on the product packaging, or on your packing slip.

Where can I find the product number?

The product numbers can be found on the product packaging or by searching the catalog online. To get the best results, use a specific word in your search. If your search does not provide the results you are looking for, check the spelling of your search term/repeat the search with an alternative word.

What is the minimum quantity required to order a custom product?

200 plates & > $1000
200 tubes & > $1000
50 bottles & > $1000
DCM – 5 kilo & > $1000

What is the lead time for a custom product?

If all components are in stock, it takes approximately 5-6 weeks from receipt of order.

What is the difference between CULTI-LOOPS® and BACTi DISKS?

BACTi  DISKS are lyophilized mixtures of charcoal, gelatin, and microorganisms in a stable format disk. CULTI-LOOPS®  are ready to use, disposable inoculating loops containing stabilized, preserved, viable microorganisms.

What is the difference between M4, M5 and M4RT?

M4 contains vancomycin, amphotericin B, and colistin and is suitable for transport of viruses, chlamydiae, Mycoplasma and Ureaplasma.
The M4RT contains gentamicin and amphotericin B and is only suitable for transport of viruses and chlamydiae.
M5 is similar to the M4, but it does not contain gelatin. M5 is suitable for transport of viruses, chlamydiae, Mycoplasma and Ureaplasma.

Why are the controls not provided with the Xpect®Rotavirus kit?

The controls require refrigeration and expire three months from manufacture while the kit is stored at room temperature and has a longer shelf-life.